Photo questions, order help, gentle support
Send us the pet details before the wool work begins.
Not sure whether your photos are clear enough, or choosing between a framed portrait and a sculpted keepsake? Tell us what you are making and we will help you choose the right format.
Photo checks before ordering
Order number help
Gift timing questions
Before you send
What helps us answer faster
- Which format you are considering: framed portrait, mini sculpture, premium replica, or charm.
- Your pet's species, breed if known, and the expression or feature you care about most.
- Whether this is a memorial gift, birthday gift, holiday gift, or personal keepsake.
- If you already ordered, include your order number so we can find it quickly.
Contact PawHearth
Ask a question or tell us about your pet.
Product orders collect pet photos directly on the product page. For a pre-order photo check, email photos to work.xiyeyuan@gmail.com or use this form first and we will reply.